I took my car there and they glued my hose to the radiator instead of replacing it. I found this out after I sold my car and my friend is a mechanic and found it. This is dangerous and thank God no one got hurt.
We’re sorry to hear about your concerns, and we take any concern involving the safety of a vehicle very seriously. We have reviewed the service history and would like to clarify what occurred. When the vehicle came to us, it had overheated, and the upper radiator hose had come off and damaged the area of the radiator where the hose attaches. We provided an estimate for replacing the radiator and upper radiator hose. We were also informed that the owner did not want to invest a significant amount of money into the vehicle because she planned to sell it. Since the vehicle’s existing radiator was damaged but the hose could be secured, an adhesive was applied as an additional precaution. It was not intended as a substitute for the recommended radiator replacement. That said, we are concerned that there may have been a misunderstanding about what was recommended, what was performed, or what was communicated at the time of service. We have attempted to contact the customer directly, including providing my personal cell phone number, because we would genuinely like to understand exactly what she was told and address any concerns. We stand behind our commitment to honest communication and safe repairs, and we would welcome the opportunity to discuss this directly with her.
- Advanced Automotive Service Center - Easton, MD